Qubi Preorder Policy

Payment: Full payment is required at the time of preorder. By placing a preorder, you authorize Qolour to charge your payment method for the total order amount.

Estimated Delivery: Preorders are expected to ship in May 2026. You will receive an email notification 14 days before your order ships with tracking information.

Product Units: Qubi is sold exclusively in pairs. Each preorder includes two (2) Qubi units.

Shipping: Shipping costs are included in your preorder price. We currently ship to addresses within the United States only.

Order Limits: There are no minimum or maximum quantity restrictions on preorders.

Production Delays: While we aim to meet our estimated delivery timeline, manufacturing delays may occur. We will communicate any changes to the shipping schedule via email as soon as possible.

You may cancel your preorder and receive a full refund by contacting us at info@qolour.io until one (1) week before your order ships.

Once we send the 14-day shipping notification, you have up to 7 days from that notification to request a cancellation. After this window closes, preorders are final and non-refundable.

Approved refunds will be processed to your original payment method within 5-10 business days.

Shipping Address Changes: You may update your shipping address at any time before shipment by emailing orders@qolour.io. Address changes cannot be made once the order has shipped.

Quantity Changes: To modify your order quantity, please cancel your existing preorder and place a new order at the current pricing.

Right of Withdrawal: You have the right to return your Qubi within 14 days of receiving your order without giving any reason.

To be eligible for a return, your Qubi must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by receipt or proof of purchase

To initiate a return, you must contact us at info@qolour.io before returning the product. Return shipping costs are the responsibility of the customer and are non-refundable.

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 5-10 business days, depending on your card issuer's policies.

If your Qubi arrives defective or damaged, please contact us immediately at info@qolour.io. We will arrange for return shipping at no cost to you and either:

• Issue a full refund, or
• Ship a replacement unit

For faulty products, Qolour covers all return shipping costs.

Qolour offers a 1-year limited warranty from the date of purchase for customers in the United States.

The warranty covers manufacturing defects and hardware failures under normal use. The warranty does not cover:

• Damage due to improper use or failure to follow product instructions
• Modifications or repairs by unauthorized parties
• Normal wear and tear
• Damage from external causes such as accidents, abuse, drops, water damage, or other events beyond our reasonable control

To make a warranty claim, contact info@qolour.io with your order number and a description of the issue.

For questions about your preorder, returns, or warranty claims, please contact us at:

• General inquiries: info@qolour.io
• Order modifications: orders@qolour.io