Privacy Policy

Introduction

Welcome to Qolour ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit qolour.io or use our products and services.

Information We Collect

Information You Provide to Us

When you interact with our website or purchase our products, we may collect:

• Contact Information: Name, email address, phone number
• Organization Information: Company or organization name (if applicable)
• Billing Information: Billing address and payment card information (processed securely through Stripe)
• Shipping Information: Shipping address for product delivery

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Device type, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Analytics Data: Information about how you interact with our website through Google Analytics and Hotjar

How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: Processing and shipping your orders
• Customer Support: Responding to your questions and providing assistance
• Marketing Communications: Sending you updates, promotions, and product information (you can opt out at any time)
• Website Improvement: Analyzing how visitors use our site to improve user experience
• Payment Processing: Securely processing your payments through our payment provider

Third-Party Services We Use

To provide our services, we work with the following trusted third-party providers:

• HubSpot: Customer relationship management and email marketing
• Stripe: Secure payment processing
• Google Analytics: Website analytics and performance tracking
• Hotjar: User experience and behavior analytics
• Meta (Facebook): Advertising and conversion tracking through Meta Pixel and Conversion API
• Vercel: Website hosting and infrastructure

These service providers may have access to your information only to perform tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your information with:

• Service Providers: Third-party companies that help us operate our business (as listed above)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition (you will be notified of any such change)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you request deletion. You may request that we delete your personal information at any time by contacting us at the email address below.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Object to certain processing of your information

To exercise any of these rights, please contact us at info@qolour.io.

Children's Privacy

Our products are designed for ages 8 and up, but our website and services are intended for use by adults. We do not knowingly collect personal information from children under 13. Purchases should be made by parents, educators, or other adults on behalf of children. If you believe we have collected information from a child under 13, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Deliver personalized advertising
• Analyze website performance

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: